Terms of service

📄 Terms of Service 

 

Last updated: 01.04.2025

Welcome to our online store! These Terms of Service govern your use of our website and the purchase of products from our shop.

1. General Information

By accessing our website or purchasing from our store, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Products

All our products are handmade with care using natural and safe ingredients. Due to the handmade nature, slight variations in color, size, or texture may occur. We do not offer medical claims for any products. Use at your own discretion.

3. Orders

 

Orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking information (if available).

 

4. Prices and Payments

All prices are listed in GBP (£) and include applicable taxes. We accept secure online payments via Shopify’s integrated payment methods.

 

5. Shipping Policy

We ship within the UK (and other countries if specified). Shipping times may vary depending on location. We are not responsible for delays caused by the courier.

 

6. Returns and Refunds

Due to the nature of our products, we do not accept returns. However, if your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo for assistance.

7. Use of Website

You agree not to misuse our website or engage in unauthorized access, data collection, or distribution of harmful content.

 

8. Privacy

Your personal data is handled in accordance with our [Privacy Policy]. We do not share your information with third parties without consent.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our website means you accept any changes.

 

For questions, contact us at:

📧 just_lorys_candles_handmade@yahoo.com