Refund policy

📦 Return and Refund Policy

Thank you for shopping with us!

Please note that all of our products are handmade in small batches with care and attention. Due to the nature of our products (such as soaps, candles, and other personal-use items), we do not accept returns or offer refunds once the item has been opened, used, or removed from its original packaging.

 

⚠️ Return Conditions

We only accept returns under the following conditions:

• The product arrived damaged or defective.
• You notify us within 48 hours of delivery and provide a clear photo of the issue.
• The item is unused and in its original packaging.

If the above conditions are met, we will gladly offer a replacement or store credit. Refunds will be processed only if a replacement is not possible.

 

 

❌ Non-Returnable Items

 

• Used, opened, or altered items
• Custom orders or personalized products
• Sale or promotional items
• Any product that shows signs of use (burnt candle wicks, used soap, etc.)

 

 

 

🚚 Return Shipping

The customer is responsible for return shipping costs unless the product was damaged or incorrect due to our error.

 

For any return-related inquiries, please contact us at:

 

📧 just_lorys_candles_handmade@yahoo.com

 

 

✨ Our Commitment

We stand behind the quality of our handmade products. If there is ever a problem, we’re here to help in a fair and respectful way.